FAQS

CORONAVIRUS UPDATE:  Please  be aware that due to this current worldwide situation, the delivery time of your order may take slightly longer than usual. We're working closely with our delivery partners to priotise safe delivery as best as we can. We advise our customers to check their tracking information or contact our Customer Care Team if you need further help regarding your order. 

MY By Mahinamakeup IS NOT RESPONSIBLE FOR LOST, STOLEN OR MISSING PACKAGES. PLEASE CONDUCT ROYAL MAIL WITH YOUR TRACKING NUMBER FOR THESE ENQUIRES. 

Q: HOW DO I FIND OUT ABOUT THE NEXT MY By Mahinamakeup PRODUCT LAUNCH OR RESTOCK? A: Mahina announces all of her launches in the MY newsletter and on all social media platforms. To be the first to know, join MY email list at mybymahinamakeup.com and follow @mybymahinamakeup on Instagram, Twitter, Facebook  and Tiktok.

 

ORDERS 

Q: CAN I UPDATE ANY ORDER AFTER IT'S BEEN PLACED? 

A: Once an  order is submitted and confirmed, changes cannot be made. Please be sure to verify all pertinent information before finalising your order. MY By Mahinamakeup fulfils orders at a rapid pace, and once an order has been submitted and confirmed, it is not possible to revise or cancel it. Kindly email email info@mybymahinamakeup.com and we will be happy to assist you with the return process once you've received the order. 

During launches and major site promotions, allow additional processing times for orders and returns. 

PRODUCT

Q: ARE MY By Mahinamakeup PRODUCTS CRUELTY-FREE? 

A: MY By Mahinamakeup does not test our products or ingredients on animals. 

Q: WHERE CAN I FIND MORE INFORMATION ABOUT YOUR PRODUCTS? 

A: Contact info@mybymahinamakeup.com for more information about each product. 

 

DISCOUNTS

Q: DOES MY offer a professional discount? 

A: Due to limited quantities, MY does not offer professional discounts at this time.